CUSTOMER SUPPORT EXECUTIVE Full-time

Object IT Solutions India Pvt Ltd

Posted By : Object IT Solutions India Pvt Ltd

Bengaluru, Karnataka (20)

Customer Support
Salary - 19000-20000 per month
Benefits: Medical Benefits, Incentives and Gratuity 
Qualification - Any Graduate
Experience: 1-4 years /Freshers 2023 passout 
Language - English & Hindi 
Location - HSR layout , Bangalore 

Interview - Walk In Drive

Roles and responsibilities: 
Attend  incoming customer calls and take appropriate action and ensure there are no escalations on the service provided. 

Should be able to answer calls timely ensuring adherence to the process standards. 

Follow up customer calls wherever is necessary 

Attend mandatory training sessions to stay updated on product or company policy changes 

Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

Follow established processes and procedures to maintain service quality.

Desired Skills.
Proven experience in a customer support role, preferably in an inbound call center environment.
- Proficient in relevant computer applications.
- Having accounting knowledge is a plus. 
- Excellent communication and active listening skills.

Other Mandates:  Office-based work, regular use of computer systems and communication tools. Weekly 6 days work.

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Bachelor of Commerce (B.Com) - General

  • incentives & medical benefit

Journey