Web Solutions Specialist (Technical Support ) Full-time
Newfold Digital Pvt Ltd
Posted By : Newfold Digital Pvt Ltd
Mumbai, Maharashtra (5)
Who we are.
Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
What you’ll do & how you’ll make your mark.
Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions
Interacting with clients via. live chat, web-based systems, online forums, and telephone to resolve their problems and gather feedback
Testing & analysis of all products & services
Identifying any bugs/issues in the system and assisting in their resolution
Recording, tracking, and reporting problem activity
Building strategiesto improve efficiency, profitability, and quality ofservice
Reviewing existing product/feature documentation; publish documentation in internal knowledge bases
Abide by our organization's Information security policies and guidelines. Information security is the responsibility of every individual working for the organization and all employees have to follow the organization's Information Security Policies at all times
Who you are & what you’ll need to succeed.
Experience: 0-1 years in Customer Service orsimilar capacity, preferably on an IT platform
Educational Qualifications: Graduate from any stream. Any Engineering or BSc (IT or Computers) preferred
Must be customer-focused and willing to do whatever it takes to resolve customer issues
Strong customer interaction skills and ability to work in a variety of customer situations
Outstanding written and verbal communication skills
Ability to solve complex problems quickly, inventively, and resourcefully
Good working knowledge of computers and the internet; strong ability to develop new skills
Should be able to provide project foresight in tracking, interpreting, and resolving issues and aiding software implementation
Strong attention to detail
Avid internet user, with a strong inclination towardstechnology
Highly motivated and energetic team player, with excellent interpersonalskills.
Must be willing to work in rotationalshifts
Tech knowledge required:
Networking and DNS basics
Basic knowledge of Linux/Windows Operating Systems.
Basic knowledge of Hardware
Basic knowledge of Softwares
Basic knowledge of Web and Email servers
Configuration and troubleshooting mail clients using IMAP/POP/SMTP
Troubleshooting server-side scripts
Technologies involved (prior knowledge of these would be a plus):
➔ Domain names and domain name registration
➔ Web Hosting
Why you’ll love us.
We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work
from-home, hybrid, or work-from-the-office environment.
Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
We celebrate one another’s differences.
We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
We care about you. .
At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs. Where can we take you? We’re fans of helping our employees learn different aspects of the busines be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold
Role Specific Skills
- Active Learning
- Active Listening
- Administration and Management
- Category Flexibility
- Communications and Media
- Complex Problem Solving
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- Education and Training
- English Language
- Fluency of Ideas
- Inductive Reasoning
- Information Ordering
- Judgment and Decision Making
- Learning Strategies
- Management of Personnel Resources
- Mathematical Reasoning
- Near Vision
- Number Facility
- Oral Comprehension
- Oral Expression
- Personnel and Human Resources
- Problem Sensitivity
- Reading Comprehension
- Sales and Marketing
- Service Orientation
- Social Perceptiveness
- Speech Clarity
- Speech Recognition
- Systems Analysis
- Systems Evaluation
- Time Management
- Written Comprehension
- Written Expression
- Experience: 0-1 years in Customer Service orsimilar capacity, preferably on an IT platform Educational Qualifications: Graduate from any stream. Any Engineering or BSc (IT or Computers) preferred