Experienced Client Support Executive (Linux and SQL) Full-time

Netcore Cloud Private Limited

Posted By : Netcore Cloud Private Limited

Mumbai, Maharashtra (4)

Description

We are seeking a skilled and motivated Client Support Executive to join our team. As a Client Support Executive for Linux and SQL, you will be responsible for providing excellent technical support to our clients, ensuring their satisfaction with our products and services. You will have the opportunity to work with a variety of clients across industries, troubleshooting and resolving their technical issues. If you have a strong background in Linux and SQL and enjoy helping others, this role is perfect for you.

 

Responsibilities

  • Provide technical support to clients using Linux and SQL systems.
  • Troubleshoot and resolve client issues in a timely manner.
  • Communicate effectively with clients to understand their needs and concerns.
  • Collaborate with internal teams to escalate and resolve complex technical issues.
  • Maintain accurate and detailed records of client interactions and resolutions.
  • Conduct training sessions to educate clients on system functionalities.
  • Stay updated on the latest trends and advancements in Linux and SQL technologies to provide efficient support.

 

Requirements

  • Bachelor's degree in Computer Science or a related field.
  • Proven experience in providing technical support for Linux and SQL systems.
  • Strong understanding of Linux operating systems.
  • Proficiency in SQL database management and maintenance.
  • Excellent problem-solving and analytical skills.
  • Exceptional verbal and written communication abilities.
  • Ability to multitask and prioritize tasks effectively.
  • Strong customer service orientation and a passion for helping others.

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Clerical
  • Complex Problem Solving
  • Computers and Electronics
  • Coordination
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Management of Personnel Resources
  • Mathematics
  • Monitoring
  • Near Vision
  • Negotiation
  • Oral Comprehension
  • Oral Expression
  • Personnel and Human Resources
  • Problem Sensitivity
  • Public Safety and Security
  • Reading Comprehension
  • Selective Attention
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Time Management
  • Time Sharing
  • Writing
  • Written Comprehension
  • Written Expression

Bachelor of Engineering (B.E) - Computer Science & Engineering

Bachelor of Engineering (B.E) - Information Technology

Bachelor of Science (B.Sc) - Computer Science

Bachelor of Technology (B.Tech) - Computer Science & Engineering

Bachelor of Technology (B.Tech) - Information Technology

Being first is in our nature. Netcore cloud is first and leading AIML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. Our CEE platform includes 6 products Customer Engagement, Email, Personalization, Product, Experience, Customer Data platform (CDP) & Raman our AI engine. Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform. Headquartered in Mumbai, we have 10 offices globally and serve customers in 25+ countries including United States and European markets. Being certified as a Great Place to Work for three consecutive years only reinforces Netcores principle of being a people-centric company where you will not be just an employee but a family member of the organization. A career at Netcore is more than just a job its an opportunity to shape the future.

Journey