Associate -Campaign Execution & Helpdesk Support

Job Summary

Associate - Campaign Execution & Helpdesk Support

Location: Thane, India (During Training) | Work From Home (Post-Training)

Shift Timings: 6 PM to 3 AM IST

About the Role

Netcore Cloud is seeking a customer-facing, technically adept professional to join as a Campaign Execution & Helpdesk Support Engineer. This is a dual-role opportunity where you will execute digital campaigns and provide technical support for clients, ensuring seamless adoption and optimal use of our platforms.

What You’ll Do

Campaign Execution

Plan, set up, and execute campaigns (Email, SMS, Voice, Automation) on time.
Make primary HTML modifications when required.
Monitor campaign delivery and analyze performance reports with actionable insights.

Helpdesk Support

Provide first-level technical support through phone, email, and ticketing tools.
Handle and resolve tickets effectively, balancing campaign execution and support tasks.
Troubleshoot customer-reported issues related to platform usage, reports, or delivery.

Technical & Process Excellence

Perform root cause analysis on recurring issues and suggest sustainable fixes.
Leverage UI and backend knowledge for effective troubleshooting.
Recommend process improvements and product enhancements based on real customer feedback.

Customer Advocacy

Act as a trusted advisor and voice of the customer within internal teams.
Maintain high standards of professional communication.
Drive customer success by ensuring consistent quality, ROI, and satisfaction.

What We’re Looking For

0-1 years in a Support Team role (mandatory) with exposure to UI and backend systems.
Strong customer-facing experience in handling queries, escalations, and relationship management.
Hands-on experience with ticketing systems, ticket resolution, and customer handling skills.
0-2 years of total experience in customer support, technical support, or campaign execution.
Strong technical knowledge: Linux troubleshooting (mandatory), SQL, DNS, HTML, CSS.
Proficiency in Microsoft Excel/OpenOffice Calc and PowerPoint for reporting.
Excellent written and spoken English communication skills.
Self-motivated, strategic thinker, collaborative, and quick learner.
Flexibility to work the evening/night shift (6 PM to 3 AM IST).

Why Join Us?

At Netcore Cloud, you’ll work with innovative minds, partner with top global brands, and directly impact customer success. With a people-first culture, you will gain cross-functional exposure to campaign operations, helpdesk support, and customer engagement while accelerating your career growth.

Role Specific Skills

Active Listening

Administration and Management

Computers and Electronics

Continuous Learning

Critical Thinking

Customer and Personal Service

Deductive Reasoning

Engineering and Technology

English Language

Inductive Reasoning

Information Ordering

Judgment and Decision Making

Monitoring

Near Vision

Oral Comprehension

Oral Expression

Problem Sensitivity

Problem-Solving

Reading Comprehension

Selective Attention

Speaking

Speech Clarity

Speech Recognition

Systems Analysis

Telecommunications

Troubleshooting

Written Comprehension

Written Expression

Basic Qualifications

Bachelor of Engineering (B.E) - Any Specialization
Bachelor of Technology (B.Tech) - Any Specialization

Preferred Qualifications

Candidates who have taken TCS iON NPT - Network Engineer will be given preference.

About Company

Being first is in our nature. Netcore cloud is first and leading AIML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. Our CEE platform includes 6 products Customer Engagement, Email, Personalization, Product, Experience, Customer Data platform (CDP) & Raman our AI engine. Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform. Headquartered in Mumbai, we have 10 offices globally and serve customers in 25+ countries including United States and European markets. Being certified as a Great Place to Work for three consecutive years only reinforces Netcores principle of being a people-centric company where you will not be just an employee but a family member of the organization. A career at Netcore is more than just a job its an opportunity to shape the future.