Customer Care Executive Full-time
Naes Tech Services Private Limited
Posted By : Naes Tech Services Private Limited
Bengaluru, Karnataka (10)
Job description:
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests
Education : Any degree (Only Freshers)
Languages known:
Any of the Regional language
(Kannada/Hindi/Malayalam/Tamil/Bengali)
Desired Skills and Abilities:
- Immediate Joiners
- Excellent Communication Skills
- Basic Telephone Etiquettes
- MS Office
- Customer Focus and Being Attentive
- Trouble shooting
- Good reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement well
- Good understanding about customer requirement.
Criteria:
- Willing to work in Rotational shifts
- 6 days work/2 rotational weekly offsRoles and Responsibilities
- Work from Office
Role Specific Skills
- Active Listening
- Administration and Management
- Clerical
- Computers and Electronics
- Coordination
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- Economics and Accounting
- Education and Training
- English Language
- Information Ordering
- Instructing
- Judgment and Decision Making
- Management of Personnel Resources
- Mathematics
- Monitoring
- Near Vision
- Negotiation
- Oral Comprehension
- Oral Expression
- Personnel and Human Resources
- Persuasion
- Problem Sensitivity
- Sales and Marketing
- Service Orientation
- Social Perceptiveness
- Speaking
- Speech Clarity
- Speech Recognition
- Time Management
Any Graduate