a. Achievement of Business Plans  Ability to manage all the parameters of their business;  Recruitment  Activisation  Premium Collection  Case Rate and Case count  Persistency  Ensure that the Agents are engaged, motivated and productive by forging a strong relationship  Ensure that Agents are constantly inducted, activated and productive  Drive the incentive schemes to ensure that the Agent’s income exceeds benchmark  Drive the R&R schemes floated by HO, ZO and branch  Support the Agents in liaison with the HO for addressing their requirements/ concerns  Being fully compliant to all the norms laid down by the regulators and the company  Manage channel conflicts in the team  To achieve product wise targets & profitability  Understand the Agent’s business in depth and seek opportunities for business development and revenue generation b. Team Building  Goal setting of all Agents in the team  Regular and periodic review, monitoring and mentoring of all the relationship they are managing to ensure that they are on track to achieve their goals  Regular Field observation and Demonstration with the agency force  Regular Agent visit