Sales Executive

Job Overview

Job Title: Department: Sales / Business Development Employment Type: Full-Time

About the Role

We are looking for a confident and target-driven Telecaller to join our sales team. The ideal candidate will be responsible for reaching out to potential customers, explaining our IT products/solutions, and converting leads into sales through effective telephonic communication.

Key Responsibilities

• Make outbound calls to prospective clients from assigned lead lists to pitch IT products and solutions
• Handle inbound enquiries and provide accurate product information to potential customers
• Understand customer requirements and recommend suitable IT products or packages
• Follow up on warm leads, pending enquiries, and previous conversations to drive closures
• Maintain and update the CRM/lead tracker with call status, remarks, and follow-up dates
• Meet daily/weekly call targets and monthly revenue/conversion goals
• Coordinate with the sales executive or account manager for demos, proposals, and closures
• Provide basic product FAQs and route technical queries to the appropriate team
• Collect customer feedback and share insights with the sales and product teams

Required Skills & Qualifications

• Graduate in any discipline (BBA, B.Com, B.Sc IT, or equivalent preferred)
• 0–2 years of experience in telecalling, telesales, or customer support (IT/tech background a plus)
• Good verbal communication skills in English and Hindi (regional language a bonus)
• Basic understanding of IT products — software, SaaS, hardware, AMC, or cloud solutions
• Comfortable using CRM tools, Excel, or lead tracking software
• Ability to handle rejection and stay motivated to achieve targets
• Strong listening skills and a customer-first attitude

Good to Have

• Prior experience in IT product or software sales
• Familiarity with B2B sales processes
• Knowledge of tools like Zoho CRM, Salesforce, or similar

What We Offer

• Fixed salary + performance-based incentives
• Training on IT products and sales techniques
• Opportunity to grow into a field sales or account management role
• Friendly, target-driven work environment