Graduate Trainee (PTB) Full-time

Microland Ltd

Posted By : Microland Ltd

Mumbai, Maharashtra (20)

Job Description:


• End to end trouble shooting End user services network issue

• Provide support on Outlook related issues and Windows OS related issues

• Coordinating with Vendors to troubleshoot on assets which are in Warranty

• Provide on-call technical support to the customer

• Preparing SLA/Performance reports and meeting with Customers to manage regular operation

• Should be ready to work in 24x7 environment

• Ticket handling

• Address user tickets regarding hardware, software, and networking

• Prepare, implement, and verify the configuration and integration of a Node /system/services

• Emergency Handling and chronology preparation

• Coordinating with care/vendor team for handling resolved cases

• Interfacing with other Technical Teams

• Installing and upgrading operating systems and computer software.

• Coordinating with field team if onsite support required on faults

• Hand over and activity sheet preparation

• Ability to identify problems and act accordingly as per defined CM process

• Ensuring Post check of activities done during MW period.

• Experience in trouble shooting of configuration related issues.

• Preparation of script and Impact analysis for changes that needs to be done in network.

• Conduct remote troubleshooting

• Ensuring coordination with cross-functional teams (if any) for various issues during any configuration changes

Role Specific Skills
  • Active Listening
  • Category Flexibility
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Flexibility of Closure
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Near Vision
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Problem Sensitivity
  • Programming
  • Reading Comprehension
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Written Comprehension
  • Written Expression

Bachelor of Arts (B.A) - Others

Bachelor of Business Administration (B.B.A) - Any Specialization

Bachelor of Commerce (B.Com) - Any Specialization

Bachelor of Computer Applications (B.C.A) - Any Specialization

Eligibility Criteria:

• Any Non-Engineering graduate, a min of 60% passing percentage in 10th, 12th, and Graduation with no active backlogs

• Should have graduate in the year 2023-2024

• Should be flexible to work in Mumbai


Interview & Selection Process:

• Round 1 – Online Aptitude Assessment – Estimated Duration – 30 mins

• Round 2 – Core Language Assessment - Estimated Duration – 40 mins

• Round 3 – Speaking Language Assessment - Estimated Duration – 40 mins

• Round 4 – Technical Interview – 20 mins

• Round 5 – HR Interview – 20 mins


What we offer?

• We are looking to hire students for Graduate Trainee Engineer for a full time

• Total Earning Potential (TEP) - INR 260,000 per annum.


The Traineeship period of 6 months would include the following:

• 2 months of classroom training

• 4 months of On-the-Job Training (OJT)


What Technologies I will be working on?

• Microland will be providing you training on multiple technology inclusive of Applications as well as Infrastructure.

• You will be assigned to specific Technology/Projects basis the open requirements.

• Probable Technologies you will be trained on are  -Digital Workplace, Desktop Services, VDI (Virtual desktop Interface), Network, Application Installation& Troubleshooting, Network & Security