Graduate Trainee Diploma Trainee - Pune Full-time

Microland Ltd

Posted By : Microland Ltd

Pune, Maharashtra (5)

Below are the requirement details to open Registrations:-


Designation                                   : Graduate Trainee/Diploma Trainee

Eligibility Criteria                           : 60% and above in 10th ,12th and Graduation & No Active Backlogs

Courses                                           : B.Sc./B.Com/BBA/BCA or Diploma(10+2+3)

Location                                          : Bangalore/Mumbai/NCR/Pune

Training Indemnity/Bond            : 24 months

CTC : 2.6LPA to 3.15LPA

Mode of selection                         : Virtual

Interview & Selection Process:


This will be completely an online assessment process. Assessment stages would include:


• Round 1 - Aptitude Assessment – Estimated Duration – 30 mins

• Round 2 – Core Language Assessment (British Council) - Estimated Duration – 40 mins

• Round 3 – Speaking Language Assessment (British Council) - Estimated Duration – 40 mins

• Round 4 – Tech Interview

• Round 5 - HR Interview


Job Description:


• End to end trouble shooting End user services network issue

• Provide support on Outlook related issues and Windows OS related issues

• Coordinating with Vendors to troubleshoot on assets which are in Warranty

• Preparing SLA/Performance reports and meeting with Customers to manage regular operation

• Should be ready to work in 24x7 environment.

• Ticket handling

• Address user tickets regarding hardware, software and networking

• Prepare, implement and verify the configuration and integration of a Node/system/services

• Emergency Handling and chronology preparation

• Coordinating with care/vendor team for handling resolved cases

• Interfacing with other Technical Teams

• Installing and upgrading operating systems and computer software.

• Coordinating with field team if onsite support required on faults

• Hand over and activity sheet preparation

• Ability to identify problems and act accordingly as per defined CM process

• Ensuring Post check of activities done during MW period.

• Experience in trouble shooting of configuration related issues.

• Preparation of script and Impact analysis for changes that needs to be done in network.

• Conduct remote troubleshooting

• Ensuring coordination with cross-functional teams (if any) for various issues during any configuration changes.

Role Specific Skills
  • Active Listening
  • Category Flexibility
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Flexibility of Closure
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Near Vision
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Problem Sensitivity
  • Programming
  • Reading Comprehension
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Written Comprehension
  • Written Expression

Any Graduate

Eligibility Norms –

B.Sc./B.Com/BBA/BCA/BA or Diploma(10+2+3) with a min of 60% passing percentage in 10th, 12th, and Graduation with no current backlogs

. We are looking to hire from streams like CS/IT & Circuital related branches

• Should have graduate in the year 2023

 • Should be flexible to work in Bangalore/Mumbai/Pune/NCR