Below are the requirement details to open Registrations:-

 Designation                                   : Graduate Trainee/Diploma Trainee

Eligibility Criteria                           : 60% and above in 10^th ,12^th and Graduation & No Active Backlogs

Courses                                           : B.Sc./B.Com/BBA/BCA/BA or Diploma(10+2+3)

Location                                          : Bangalore/Mumbai/NCR/Pune

Training Indemnity/Bond            : 24 months

Mode of selection                         : Virtual

CTC                                                   : 2.6 LPA to 3.15 LPA

 

Interview & Selection Process:

 

This will be completely an online assessment process. Assessment stages would include:

 

• Round 1 - Aptitude Assessment – Estimated Duration – 30 mins

• Round 2 – Core Language Assessment (British Council) - Estimated Duration – 40 mins

• Round 3 – Speaking Language Assessment (British Council) - Estimated Duration – 40 mins

• Round 4 – Tech Interview

• Round 5 - HR Interview

 

Job Description:

 

• End to end trouble shooting End user services network issue

• Provide support on Outlook related issues and Windows OS related issues

• Coordinating with Vendors to troubleshoot on assets which are in Warranty

• Preparing SLA/Performance reports and meeting with Customers to manage regular operation

• Should be ready to work in 24x7 environment.

• Ticket handling

• Address user tickets regarding hardware, software and networking

• Prepare, implement and verify the configuration and integration of a Node/system/services

• Emergency Handling and chronology preparation

• Coordinating with care/vendor team for handling resolved cases

• Interfacing with other Technical Teams

• Installing and upgrading operating systems and computer software.

• Coordinating with field team if onsite support required on faults

• Hand over and activity sheet preparation

• Ability to identify problems and act accordingly as per defined CM process

• Ensuring Post check of activities done during MW period.

• Experience in trouble shooting of configuration related issues.

• Preparation of script and Impact analysis for changes that needs to be done in network.

• Conduct remote troubleshooting

• Ensuring coordination with cross-functional teams (if any) for various issues during any configuration changes.