DIGITAL TEAM LEADER

Job Summary

Roles & Responsibilities

Supervise and manage a team of digital sales/telecalling executives

Assign, monitor, and optimize online automobile leads from digital platforms

Ensure achievement of daily, weekly, and monthly sales targets

Monitor call quality, lead follow-ups, and conversion performance

Train team members on automobile products, sales scripts, and CRM usage

Provide regular coaching, feedback, and performance improvement plans

Handle customer escalations and ensure timely resolution

Prepare and submit daily MIS, performance, and productivity reports

Ensure adherence to company policies, processes, and compliance standards

Key Skills & Competencies

Technical Skills

Digital lead management

CRM handling and reporting

Automobile sales knowledge

Call monitoring and performance tracking

Behavioral Competencies

Leadership and team management

Target orientation

Problem-solving ability

Effective communication

Time and performance management

Educational Qualifications

Graduate in any discipline (preferred)

Relevant certifications in sales or digital marketing will be an added advantage

Key Performance Indicators (KPIs)

Team sales target achievement

Lead-to-conversion ratio

Call quality and customer satisfaction score

Team productivity and attendance

Reporting Relationship

Reports to: Operations Manager / Sales Head

Role Specific Skills

Active Listening

Administration and Management

Arm-Hand Steadiness

Control Precision

Customer and Personal Service

Deductive Reasoning

Extent Flexibility

Finger Dexterity

Information Ordering

Manual Dexterity

Mathematics

Mechanical

Multilimb Coordination

Near Vision

Operation and Control

Oral Comprehension

Oral Expression

Sales and Marketing

Service Orientation

Speaking

Speech Recognition

Stamina

Static Strength

Time Management

Trunk Strength

Basic Qualifications

Higher Secondary

Preferred Qualifications

Roles & Responsibilities

Supervise and manage a team of digital sales/telecalling executives

Assign, monitor, and optimize online automobile leads from digital platforms

Ensure achievement of daily, weekly, and monthly sales targets

Monitor call quality, lead follow-ups, and conversion performance

Train team members on automobile products, sales scripts, and CRM usage

Provide regular coaching, feedback, and performance improvement plans

Handle customer escalations and ensure timely resolution

Prepare and submit daily MIS, performance, and productivity reports

Ensure adherence to company policies, processes, and compliance standards

Key Skills & Competencies

Technical Skills

Digital lead management

CRM handling and reporting

Automobile sales knowledge

Call monitoring and performance tracking

Behavioral Competencies

Leadership and team management

Target orientation

Problem-solving ability

Effective communication

Time and performance management

Educational Qualifications

Graduate in any discipline (preferred)

Relevant certifications in sales or digital marketing will be an added advantage

About Company

We are providing integrated solutions as most beneficial for our client. We are focusing on IT Solutions, Marketing Solutions, Tele Solutions and Advertisement. We provide customized products and solutions to meet your goals.