Process Executive Full-time

Mazenet Solution Pvt Ltd

Posted By : Mazenet Solution Pvt Ltd

Hyderabad, Telangana (30)

  • Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
  • Maintain response and resolution speed as defined by SLOs. 
  • Keep high customer satisfaction scores and follow quality standards in 90% of cases. 
  • Use existing knowledge base to provide a customer facing root cause assessment. 
  • Provide customer facing bug progress summary using available tools and platforms.
  • Handle escalations raised by customers and partners. 
  • Handle consults from the lower tier to assist in case resolution.
  • Flexibility to work across multiple rotational shifts/night shifts
  • Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate