About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Summary:

As a Process Documentation Specialist, you will be responsible for documenting and streamlining existing processes across various departments, including HR, Finance, Product Development, and Sales. Your goal will be to create clear, comprehensive, and accessible process documentation that will support operational excellence and facilitate cross-functional collaboration.

Key Responsibilities:

Process Mapping:

• Collaborate with team members to understand and map out current processes within HR, Finance, Product Development, and Sales.
• Utilize process mapping tools and techniques to create visual representations of processes.

Documentation:

• Develop detailed and accurate documentation for each process, including workflows, procedures, and policies.
• Ensure documentation is clear, concise, and adheres to organizational standards.

Analysis:

• Identify gaps, redundancies, and areas for improvement within existing processes.
• Provide recommendations for process enhancements based on your analysis.

Collaboration:

• Work closely with department heads and team members to gather information and validate process documentation.
• Facilitate workshops or meetings to review and refine process documentation.

Quality Assurance:

• Ensure that all documentation is up-to-date, accurate, and reflective of current practices.
• Implement a system for regular reviews and updates of process documentation.

Training and Support:

• Assist in the development of training materials and resources based on documented processes.
• Provide support to teams in understanding and adhering to documented processes.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field; or equivalent work experience.
• Proven experience in process documentation, process improvement, or business analysis.
• Strong understanding of process mapping tools (e.g., Visio, Lucidchart) and methodologies.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with strong analytical and problem-solving skills.
• Experience with [specific tools or software relevant to your organization] is a plus.

Preferred Qualifications:

• Certification in process improvement methodologies (e.g., Six Sigma, Lean) is a plus.
• Experience in a similar role within HR, Finance, Product Development, or Sales is desirable.