International Customer Service Executive ( US CANADIAN Shifts)

Full-time

Logitrade BPO Solutions Pvt. Ltd.

Posted By : Logitrade BPO Solutions Pvt. Ltd.

Mohali, Punjab (25)

Responsibilities and Duties:

  • CCE will be responsible for Tracing shipments.
  • Customer Service Representative will Provide constant visibility to client on their shipments.
  • Communicate with clients on email/phone and keep them updated on the pick ups and deliveries.
  • Coordinate with dispatch for accurate delivery ETA s and keep informed on truck availability.
  • Compiling shipment reports for premium clients.
  • Communicating and securing approval of any accessory charges that may accrue on the shipments.
  • Candidates having experience in customer service experience is preferred.

Good to have Skills
  • English Language
  • Spreadsheet software-Microsoft Excel
Role Specific Skills
  • Active Listening
  • Administration and Management
  • Administrative
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Mathematics
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Reading Comprehension
  • Sales and Marketing
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Time Management
  • Written Comprehension
  • Written Expression

Any Diploma

Any Graduate

Qualifications and Skills:

  • International BPO / customer service experience preferred.
  • Graduate and above with valid customer care / customer service experience (English, French) may apply.
  • International Customer interaction.
  • Fluency in English. No Mother Tongue Influence.
  • Proficient with MS- Excel and MS- Outlook.
  • Should have typing speed of 20 words/minute.
  • 1 Year experience in any field.
  • Age upto 35 years

  • Health insurance
  • Leave Encashment
  • Provident Fund
  • Food provided
  • Flexible Schedule

About Logitrade: Started in 2015, we have outsourced our services to asset-based logistic operations dealing with interstate transportation, storage, warehousing and freight needs in Canada & US. We offer different services including customer service, backend work, accounts.

Journey