Inbound Process Executive Full-time

LOGFIX SCM SOLUTIONS PRIVATE LIMITED

Posted By : LOGFIX SCM SOLUTIONS PRIVATE LIMITED

Chennai, Tamil Nadu (10)

Inbound Process Executive
Reporting: Team Leader - Inbound
Sharing the JD for Inbound process:
Job Role:
· Answer inbound calls and assist customers with their
Queries/Request/Complains.
· Raise Request & Complaints on behalf of the customer in the CRM tool.
· Generate leads and educate customers about new products & their benefits.
· Maintain and adhere to compliance guidelines
· Capture problem indicators, highlight and suggest improvement
· Adherence to the monthly Score card parameters including Quality,
Efficiency and Accuracy
· Maintain adequate knowledge levels on products, processes and systems
used
· Ensure sales target are met
· Skills Required:
o Excellent verbal communication skills
o Ability to comprehend, capture as well as interpret basic
customer information
o Strong customer service focus
o Knowledge of Banking / Credit cards preferred.

+ Show More
Skills
Role Specific Skills
Active Listening Clerical Computers and Electronics Critical Thinking Customer and Personal Service Deductive Reasoning+ Show More
 

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For
Female shift window will be 8:00 am to 8:00 pm)
Languages Required: English + Hindi (compulsory).
Education: Graduates (Any stream)
Job location: Karapakkam, Chennai.

Journey