Inbound Process Executive
Reporting: Team Leader - Inbound
Sharing the JD for Inbound process:
Job Role:
· Answer inbound calls and assist customers with their
Queries/Request/Complains.
· Raise Request & Complaints on behalf of the customer in the CRM tool.
· Generate leads and educate customers about new products & their benefits.
· Maintain and adhere to compliance guidelines
· Capture problem indicators, highlight and suggest improvement
· Adherence to the monthly Score card parameters including Quality,
Efficiency and Accuracy
· Maintain adequate knowledge levels on products, processes and systems
used
· Ensure sales target are met
· Skills Required:
o Excellent verbal communication skills
o Ability to comprehend, capture as well as interpret basic
customer information
o Strong customer service focus
o Knowledge of Banking / Credit cards preferred.