Customer Support Client Communications - Only female candidates can apply Full-time

LOGFIX SCM SOLUTIONS PRIVATE LIMITED

Posted By : LOGFIX SCM SOLUTIONS PRIVATE LIMITED

Chennai, Tamil Nadu (3)

Exp - 0 to 2 yrs
*****Only female candidates apply*****
Job Title: Customer Support /Client Communications
 Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
 Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
 Take the extra mile to engage customers.
 Main Duties and Responsibilities:
To take ownership of and resolve customer enquiries and communications including those
requiring referral to other services, agencies, stakeholders and organisations by providing
assistance, advice and information.
To identify customer needs and expectations, to deliver service requests, ensuring the customer
receives an effective service by being efficient, knowledgeable and consistent in delivery, with the
objective of achieving first contact resolution.
To respond to telephone (24*7), electronic or face-to-face service requests, enquiries and
customer communications, utilising Information and Communications Technology (ICT) to improve
service delivery and efficiency.
To operate the Council’s cash handling and payment facilities including the acceptance,
allocation and reconciliation of payments made.
To act as an advocate for the Customer First Contact Centre, promoting positive communication
across the organisation encouraging constructive and effective relationships.
To ensure that the terms of the Data Protection Act are adhered to, confidentiality maintained at
all times and the guidelines for the release of information are followed.
Counter Sales will hold an added advantage and must be flexible to attend the stalls and events.

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Job Type: Full-time
Salary: ₹15,000.00 - ₹18,000.00 per month
Benefits:
 Health insurance

Location : Chennai Egmore
Schedule:
 Day shift
Supplemental pay types:
 Yearly bonus

Journey