After Sales ExecutiveFull-time
Posted By LATEST LABELING AND SOLUTIONS PRIVATE LIMITED
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Delhi, Delhi (1)
Job Summary
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Issue resolution:
Resolve post-purchase problems, which can include troubleshooting technical issues, managing returns, and processing repairs.
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Coordination:
Work with internal teams like sales, logistics, and technical support to ensure customer concerns are addressed efficiently.
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Administrative tasks:
Maintain detailed records of customer interactions, service requests, and resolutions, often using CRM systems. This may also include administrative duties like filing, processing sales orders, and managing stock levels.
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Warranty and claims management:
Handle warranty claims and service requests according to company policy.
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Customer satisfaction:
Follow up with customers to confirm their issues are fully resolved and they are satisfied with the service.
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Process improvement:
Provide feedback to product development teams based on customer experiences and help develop processes to enhance the overall after-sales experience.
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Customer communication:
Respond to customer inquiries, complaints, and issues via phone, email, or chat in a timely and professional manner.
- Strong problem-solving and technical aptitude, especially for support roles.
- Proficiency with computers, including office software and CRM systems.
- Organization, attention to detail, and the ability to manage multiple tasks simultaneously.
- A proactive approach and a sense of accountability.
- Relevant experience in a customer service or technical support role is often preferred.
- Excellent customer service and communication skills are essential.
Role Specific Skills
Good To Have Skills
Basic Qualifications
- Any Graduate
Journey
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Application Date
2025-12-02 12:54:50.0 - 2026-03-04 00:00:00.0