Process Associate Full-time

Kriya NextWealth Private Limited

Posted By : Kriya NextWealth Private Limited

Mysuru(Mysore), Karnataka (15)

Role & Responsibilities :

  • Customer Assistance: Respond to customer inquiries, troubleshoot problems, and provide accurate and timely information through telephone interactions. 

  • Issue Resolution: Diagnose technical and service-related issues, providing step-by-step guidance to customers for problem resolution. 

  • Product Knowledge: Develop a comprehensive understanding of company products, services, and processes to effectively address customer questions and concerns. 

  • Communication: Deliver clear, concise, and effective communication while maintaining a friendly and empathetic tone with customers. 

  • Documentation: Maintain accurate records of customer interactions, including details of inquiries, comments, complaints, and actions taken. 

  • Escalation: Escalate complex or unresolved issues to senior team members or appropriate departments while ensuring proper follow-up. 

  • Training: Participate in training sessions to enhance your technical and customer service skills, staying updated on product changes and support techniques. 

  • Quality Assurance: Adhere to predefined quality standards and service level agreements to ensure consistent and high-quality customer support. 

  • Team Collaboration: Collaborate with team members, sharing insights and feedback to improve overall customer support processes. 

  • Continuous Improvement: Provide suggestions for process improvements based on customer feedback and personal experience to enhance customer satisfaction. 

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Any Graduate