Inbound – Voice Emails & Chats ( No Field Work) Full-Time

Kotak Securities Ltd

Posted By : Kotak Securities Ltd

Thane, Maharashtra (200)

Key Responsibilities:

 1. Responsible for handling Customer Queries via Chats/Emails/Calls

 2. Responsible for resolving the queries of investment products.

3. Identify customers’ needs on every requirement with quick response time.

4. Handle the complaints and enquiries of customers.

5.Communicating with customers through various channels.

6. Acknowledge and resolving customer complaints.

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

B.M.M. - Any Specialization

Bachelor of Business Administration (B.B.A) - Any Specialization

Bachelor of Commerce (B.Com) - Accounting

Bachelor of Commerce (B.Com) - Accounting & Finance

Bachelor of Commerce (B.Com) - Banking

Bachelor of Commerce (B.Com) - Banking & Insurance

Bachelor of Commerce (B.Com) - Business Analytics

Bachelor of Commerce (B.Com) - Finance

Bachelor of Commerce (B.Com) - Financial Markets

Bachelor of Commerce (B.Com) - Management

Master of Business Administration (MBA) - Any Specialization

Master of Business Management (M.B.M)

Master of Human Resource Management (M.H.R.M)

PGDM - Business Analytics

PGDM - Finance

PGDM - International Finance

PGDM - Marketing

SKills & Knowledge:

 1. Graduate fresher.(Graduation must be completed) will be eligible for Voice process

2. Experience  6 months of 1 year in Customer Service will be considered

2. Should have Excellent communication, writing, typing & presentation skills.

3. No Night Shift & No Field job.