Executive - Handicrafts

Job Overview

Key Responsibilities

Customer Service

• Greet and assist customers as they enter the showroom

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Strong knowledge of handicrafts and traditional art forms

Good communication and negotiation skills

Creativity and eye for design and aesthetics

Basic understanding of marketing and sales strategies

Organizational and multitasking abilities

Familiarity with MS Office and e-commerce platforms

Understand customer needs 

Dealing with the artisans and handicrafts

• Provide detailed information about materials, pricing, and offers

• Handle customer queries and resolve complaints politely

Sales Support

• Achieve individual and team sales targets

• Promote new arrivals, discounts, and special collections

• Upsell and cross-sell products

Product Handling & Display

• Arrange and maintain showroom displays neatly and attractively

• Ensure proper labeling and pricing of all items

• Monitor stock on the floor and refill when needed

Inventory Coordination

• Assist in stock checking and inventory management

• Report shortages or damages to the supervisor

Billing & Transactions (if applicable)

• Support billing process and handle basic cash/card transactions

• Coordinate with billing staff for smooth checkout