Technical Support Full-time

Infibeam Avenues Limited

Posted By : Infibeam Avenues Limited

Mumbai, Maharashtra (5)

 Job Description-Technical Support :

 Troubleshoot software problems for Avenues’ clients. Being part of the Avenues Tech Support team means that you will interacts extensive with Indian and international clients to solve technical queries. We are looking for the best of the best to provide our clients with technical support, as we believe that excellent support is essential for every successful Solution.

 Requirements :

  • B.SC (IT), B.Com, B.A, or equivalent Diploma holders
  • Knowledge of basic Html & Scripting Languages
  • Excellent communication skills
  • Knowledge of cross platforms viz. ASP, JSP, JSP sockets, NET for integration
  • Willingness to work in shifts
  • Ready to Sign a Bond of 2 Years


 Responsibilities :

  • Solve technical queries of local and international clients through email, live chat and telephone
  • Basic Database querying
  • Co-ordination with all Avenues Bank Partners
  • Provide technical support for account integration
  • On-site and off-site product training for clients

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Complex Problem Solving
  • Computers and Electronics
  • Coordination
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Fluency of Ideas
  • Judgment and Decision Making
  • Mathematics
  • Monitoring
  • Near Vision
  • Negotiation
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Production and Processing
  • Reading Comprehension
  • Sales and Marketing
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Time Management
  • Writing
  • Written Comprehension
  • Written Expression

Any Diploma

Bachelor of Commerce (B.Com) - Any Specialization

Bachelor of Science (B.Sc) - IT