Chargeback Full-time

Infibeam Avenues Limited

Posted By : Infibeam Avenues Limited

Mumbai, Maharashtra (5)

The Chargeback Process

         If you receive a dispute for the order the acquiring banks debits our account for the same upfront and so we do debit your account for the same, they also provide us the timeframe in which the sub-merchant can provide the supporting documents so that we can present the case to the acquiring bank. The chargeback will be reversed only if the card member reverses the chargeback, else it remains as a dispute. In case of a chargeback for 'transaction not authorized' the card member might have forgotten the charges as the charges on his statement appears as ''. In the near future you may request all manual authorization for all the successful orders so that we can check the genuinity of the card member. We would also like to bring to your notice that this reduces the chargeback, but still the card member can dispute the charges for other reasons. Also note that as per visa / master card rules customer has 180 days to ask for the chargeback. Also we would like to bring to your notice that in online delivery of chargeback cases we forward invoice copy to our concern gateway because of its online delivery and there is nothing being physical delivery. However, we follow up the matter with the acquiring banks on a weekly basis and if we receive a reversal for the order we can reverse the same to our sub-merchant. If the dispute is not resolved then the sub-merchant has to bear the loss for the same.

Step by step handling chargeback

1)      We receive a chargeback through our business partners banks.

2)      Adding a chargeback through system with sending mail to the merchant.

3)      Preparing documents for sending to the bank.

4)      Once any additional documents is received from the merchant, forwarding to the bank.

5)      Updating all the chargeback details in the file.

6)      Following up with business partner’s bank through call or mails for the chargeback final status.

7)      Informing merchant about final status of chargeback which we received from the bank.


·         The candidate should also have 2+ years of experience in handling risk related role in Banking or Financial Services industry (For example evaluating loan applications, credit card issuance, fraud monitoring, etc).

·         All candidates should have a passion for risk mitigation, technology, the Internet. They should possess exceptional interpersonal skills.


Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Communications and Media
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Economics and Accounting
  • English Language
  • Flexibility of Closure
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Law and Government
  • Mathematical Reasoning
  • Mathematics
  • Monitoring
  • Near Vision
  • Number Facility
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Reading Comprehension
  • Sales and Marketing
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Writing
  • Written Comprehension
  • Written Expression

Any Graduate