Desktop support Engineer Full-time
ITMantra TechIntellect Pvt. Ltd.
Posted By : ITMantra TechIntellect Pvt. Ltd.
Kolkata, West Bengal (1)
Operating system installation from USB devices or network boot
VPN client configuration and support for remote users,
Password reset, expiry, new users, deletion of users in active directory
Printer installation, configuration and support - both USB & Network,
Hardware trouble shooting of desktops & laptops,
Knowledge of components like hard disk, rams, processors, motherboard in computer
Ticketing tool for call logging & call analysis,
coordination with hardware vendors (Dell, Lenovo, HP etc) for online support,
Maintaining IT Asset inventory,
Antivirus support,
Remote session for out of office users,
Familiar with Windows OS & MS Office,
Email setup in MS Outlook (IMAP & POP account knowledge),
Basic network troubleshooting like LAN & Wi-Fi
User data backup & restore
Ms office O365 support & exp in teams & One drive
Conference room setup (projectors & other AV equipments)
Role Specific Skills
- Active Learning
- Active Listening
- Category Flexibility
- Complex Problem Solving
- Computers and Electronics
- Critical Thinking
- Deductive Reasoning
- Design
- Engineering and Technology
- English Language
- Fluency of Ideas
- Inductive Reasoning
- Information Ordering
- Judgment and Decision Making
- Mathematics
- Monitoring
- Near Vision
- Operations Analysis
- Oral Comprehension
- Oral Expression
- Originality
- Physics
- Problem Sensitivity
- Reading Comprehension
- Science
- Speaking
- Speech Clarity
- Speech Recognition
- Systems Analysis
- Systems Evaluation
- Writing
- Written Comprehension
- Written Expression
Any Graduate
Any Graduation
- MEDICLAIM
- GROUP ACCIDENTAL POLICY
- GRATUITY AS PER GRATUITY ACT