Office Assistant

Job Overview

 

Key Responsibilities

Professionally handle and respond to customer inquiries via WhatsApp, phone calls, and email in a timely and service-oriented manner.

Understand client travel requirements and offer suitable solutions for air tickets, visa services, and domestic & international holiday packages.

Prepare and share quotations, itineraries, and complete booking details with clarity and accuracy.

Actively convert inquiries into confirmed bookings and contribute to overall revenue growth.

Maintain accurate records of inquiries, bookings, payments, and follow-ups in CRM or internal tracking systems.

Conduct regular payment follow-ups with clients to ensure timely collections and maintain healthy cash flow.

Coordinate with the sales team to align on client requirements, pricing strategies, and deal closures.

Work closely with airlines, visa partners, hotels, DMCs, and other suppliers to ensure smooth confirmations and service delivery.

Assist in resolving booking issues, amendments, cancellations, or operational challenges in coordination with internal teams and suppliers.

Ensure high customer satisfaction through proactive communication and post-sale support to encourage repeat business.