Customer Service Specialist

Full-time

INFINITI RETAIL LIMITED

Posted By : INFINITI RETAIL LIMITED

Chennai, Tamil Nadu (25)

  • To achieve the revenue and profit targets for the store. 

  • Interacting with customers, giving them product presentations and convincing them to make purchases. 

  • Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock. 

  • Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards. 

  • Execute plans to maximize sales as assigned. 

  • Maintains positive relations and rapport with Customers. 

  • Keeping oneself updated with all the product knowledge.  

  • Using the technical skills and/or product knowledge to help the customers buy the right product. 

  • Handle customer queries effectively. 

  • Effectively collects customer feedback and passes it to immediate manager. 

  • Attend mandatory staff meetings and training sessions. 

  • Completion of all administrative paperwork during scheduled shift. 

  • Knowledge of procedures in emergency situations. 

  • Knowledge of facility rules, regulations and philosophy of the store.  

  • Other duties as assigned by the superior. 

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Diploma

Any Graduate

Any Postgraduate

Croma is India's first and trusted large format specialist retail store. Founded in 2006, we cater to everyone’s multi-brand digital gadgets and home electronic needs. Croma offers a world-class ambiance and a seamless omnichannel experience to shop in-store, online at www.croma.com, and through the Tata Neu App. With over 23,000+ products across 532 brands through 494 stores spread across over 176 major cities of India, Croma is a brand of Infiniti Retail Ltd., part of the Tata Group. Croma promises a wide range of assortment, the right advice from their trusted electronics experts & lifetime assurance on electronics purchased from us. In 2008, with an intent to delight customers further, Croma launched its own-label products. Croma currently has 400+ products in the Own Label category that use the latest technology and are curated by in-house experts with competitive pricing. The range is a perfect fit for those who desire a completely feature-packed and quality product.

Journey