Customer Service Specialist
Full-timeINFINITI RETAIL LIMITED
Posted By : INFINITI RETAIL LIMITED
Chennai, Tamil Nadu (25)
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To achieve the revenue and profit targets for the store.
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Interacting with customers, giving them product presentations and convincing them to make purchases.
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Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock.
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Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards.
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Execute plans to maximize sales as assigned.
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Maintains positive relations and rapport with Customers.
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Keeping oneself updated with all the product knowledge.
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Using the technical skills and/or product knowledge to help the customers buy the right product.
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Handle customer queries effectively.
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Effectively collects customer feedback and passes it to immediate manager.
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Attend mandatory staff meetings and training sessions.
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Completion of all administrative paperwork during scheduled shift.
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Knowledge of procedures in emergency situations.
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Knowledge of facility rules, regulations and philosophy of the store.
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Other duties as assigned by the superior.
Role Specific Skills
- Active Listening
- Clerical
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- English Language
- Inductive Reasoning
- Information Ordering
- Near Vision
- Oral Comprehension
- Oral Expression
- Persuasion
- Problem Sensitivity
- Reading Comprehension
- Service Orientation
- Speaking
- Speech Clarity
- Speech Recognition
- Written Comprehension
- Written Expression
Any Diploma
Any Graduate
Any Postgraduate
Croma is India's first and trusted large format specialist retail store. Founded in 2006, we cater to everyone’s multi-brand digital gadgets and home electronic needs. Croma offers a world-class ambiance and a seamless omnichannel experience to shop in-store, online at www.croma.com, and through the Tata Neu App. With over 23,000+ products across 532 brands through 494 stores spread across over 176 major cities of India, Croma is a brand of Infiniti Retail Ltd., part of the Tata Group. Croma promises a wide range of assortment, the right advice from their trusted electronics experts & lifetime assurance on electronics purchased from us. In 2008, with an intent to delight customers further, Croma launched its own-label products. Croma currently has 400+ products in the Own Label category that use the latest technology and are curated by in-house experts with competitive pricing. The range is a perfect fit for those who desire a completely feature-packed and quality product.