Sr Customer Service Executive - Complaints Handling Full-time

IIFL Insurance Brokers Ltd

Posted By : IIFL Insurance Brokers Ltd

Thane, Maharashtra (7)

Roles & Responsibilities

·  Effectively manage the team in providing resolution to Customer complaints.

·  Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT.

·  Responsible for independently receiving, documenting, investigating & coordinating responses on complaints.

·  Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT.

·  Coordinating with Legal/Compliance team & facilitate input for case handling wherever required.

·  Focused towards enhancing customer experience & reduction of repeat complaints.

·  Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Clerical
  • Communications and Media
  • Complex Problem Solving
  • Computers and Electronics
  • Coordination
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Design
  • Economics and Accounting
  • Education and Training
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Learning Strategies
  • Management of Personnel Resources
  • Mathematical Reasoning
  • Mathematics
  • Monitoring
  • Near Vision
  • Negotiation
  • Number Facility
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Sales and Marketing
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Writing
  • Written Comprehension
  • Written Expression

Any Graduate

Journey