Client Service Executive Full-time

IIFL Insurance Brokers Ltd

Posted By : IIFL Insurance Brokers Ltd

Thane, Maharashtra (4)

Designation- Client Servicing Officer/Executive (Tamil, Telgu, Malyalam, Kannada)
Multi Lingual candidate will be prefered.

Roles & Responsibility-


Communicating with clients via phone calls, emails, or in-person
Identifying and resolving client queries
Maintaining a detailed and accurate record of all client details and communications
Building and maintaining long-lasting business relationships with clients
Ensuring to respond to client queries in a professional and timely manner
Assisting in the hiring process and providing necessary guidance to the team members and new recruits
Providing clients with relevant information on the products and services offered by the company
Identifying and making promotional/marketing offers to potential clients Achieving the monthly/yearly revenue targets

Requirements-
HSC/Graduate in any stream
Proven work experience in the Customer Service department as a Client Servicing Executive
Excellent communication and interpersonal skills
Good time management and organizational skills
Strong analytical and problem-solving skills
Deadline-driven and highly motivated individual
Ability to maintain a calm composure in stressful situations
Good listening skills
Ability to work independently and collaboratively
Ability to offer excellent customer service


 

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Clerical
  • Communications and Media
  • Complex Problem Solving
  • Computers and Electronics
  • Coordination
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Design
  • Economics and Accounting
  • Education and Training
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Learning Strategies
  • Management of Personnel Resources
  • Mathematical Reasoning
  • Mathematics
  • Monitoring
  • Near Vision
  • Negotiation
  • Number Facility
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Sales and Marketing
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Writing
  • Written Comprehension
  • Written Expression

Any Graduate

Journey