Process Associate - Bhopal Full-time

IGT Solutions

Posted By : IGT Solutions

Bhopal, Madhya Pradesh (20)

About Us: IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries

Job Responsibility:

 Handling inbound calls related to pre / post travel / product for Customers worldwide

 Closure of customer queries/concerns via calls and chat process

 Direct interaction with customers (domestic & international) with backend call monitoring

Knowledge, Skills and Other Abilities:

 Communication: Good written and oral communication skills

 Education Qualification: Graduate /Travel Diploma/Post Graduate.

 Should have excellent verbal and written communication skills.

 Good analytical skills and interpersonal skills

 Proficient in MS Office, PowerPoint, Excel, Outlook etc.

 Should be open to work from office location

Educational & Essential Experience:

 Undergraduate/Graduate -In any Discipline

 Good communication skills

 Ability to handle difficult situations and concerns for customers on calls. & chats

 Quick decision making and proactive skills would be an edge  Flexible to handle calls for domestic and international clients both

Key Enablers:

 Confident, flexible with the ability to work in a fast paced and changing environment

 Open to work in a rotational shift schedule

 Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds


Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Any Graduate/Undergraduate with good Communication Skills