Customer Support ExecutiveFull-time

BFSI : 

Customer Support Executive (Voice Process)
Process Location: Gurgaon
Ground Floor, IGT Solutions, Infotech building, Sec 21, Dhundhera, gurgaon

Shift: 24/7 Rotational (6 Days Working, 1 Days Off)
Transport: One Side Cab for Dark Hours
Compensation:
Freshers & Experience (Graduate except B.Tech): Upto 16k
Attractive Incentive Plans Available.
About the Role We are looking for a dedicated, professional, and detail-oriented Customer Service Representative to join our Airline Process team.
In this role, you’ll be the voice of the Banking—assisting customers over the phone with their Banking-related inquiries and ensuring every interaction is smooth, efficient, and memorable.

Customer Support Executive (Voice Process)
Key Responsibilities:
• Provide outstanding customer service over the phone for banking and financial services.
• Handle a high volume of inbound and outbound calls, addressing customer inquiries, concerns, and account-related questions.
• Efficiently and accurately resolve customer issues, ensuring a positive and professional experience.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with team members to achieve service level agreements and departmental goals.
What We Offer:
• A competitive salary and a clear path for career growth in the banking and financial services industry.
• Comprehensive training to make you a service expert.
• Cab facility for a safe and convenient commute.
• A vibrant and supportive work culture.
Candidate Requirements
• 0-1 years of experience in customer support, with a preference for candidates from the banking or financial services industry.
• Excellent communication skills in English and Hindi.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced, target-driven environment.
• Willingness to work in a work-from-office setting with rotational shifts.
Immediate joiners are highly preferred! If you're ready to start your journey with a global leader and make a real impact in the world of financial services, apply now!