Customer ServiceFull-time

AIRLINE

Process Location: Gurgaon

Ground Floor, IGT Solutions, Infotech building, Sec 21, Dhundhera, gurgaon

Shift: 24/7 Rotational (6 Days Working, 1 Days Off)
Transport: One Side Cab for Dark Hours
Compensation:
Freshers (Undergraduate & Graduate): Upto 16k
Attractive Incentive Plans Available.
About the Role We are looking for a dedicated, professional, and detail-oriented Customer Service Representative to join our Airline Process team.

In this role, you’ll be the voice of the airline—assisting customers over the phone with their travel-related inquiries, bookings, cancellations, and changes, ensuring every interaction is smooth, efficient, and memorable.

Key Responsibilities :
- Handle customer inquiries and resolve issues efficiently and accurately.
- Provide timely and precise information to customers.
- Process bookings, modifications, and cancellations.
- Maintain detailed and accurate customer records.
- Deliver exceptional customer service and contribute to overall customer satisfaction.
Who We’re Looking For :
- Minimum Bachelor’s degree / Undergraduate (any stream).
- Prior customer service experience (BPO or similar) preferred.
- Excellent verbal communication and interpersonal skills.
- Strong ability to handle queries and complaints professionally.
- Proficient computer skills and good typing speed.
- Strong call handling etiquette and customer-first mindset.

What You’ll Get:
- Promising career progression with growth opportunities.
- Best-in-industry compensation and performance-based incentives.
- Comprehensive training & development programs.
- World-class work culture – fun, inclusive, and professional.
- Safe and reliable transport facilities for all shifts