Analyst – International Voice - Customer Operations Full-time

Hayer Solutions Pvt Ltd

Posted By : Hayer Solutions Pvt Ltd

Chandigarh, Chandigarh (20)

Benefits

Pulled from the full job description

  • Food provided

 

 

Analyst – International Voice - Customer Operations

India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_

Shift Timings – Night Shift |Management Level – Analyst

Specialism – Customer Care

We are looking to add to our talent pool an Analyst – International Voice with 0-3 years of experience. This role will be part of Customer Operations – Voice process wherein preferred candidate will be taking Outbound/Inbound calls from overseas customers and solving their queries.

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Analyst – International Voice Operations – Customer Care – Customer Operations Responsibilities

- Review customer service notes

- Check status of services on account in diagnostic tools

- Take appropriate steps to resolve customer's problems

- Troubleshoot technical issues related to customer’s services

- Communicate effectively and close the loop with clients in case of observations

- Update status in internal as well as client tools

- Meet process expectations with high quality standards and adherence to SLAs

Minimum Qualifications

- Graduate either Fresher/Experienced with a minimum of 1 year of experience

- Good communication and interpersonal skills

- Ability to quickly and efficiently assimilate process knowledge

- Professional in conduct/behaviour, appearance and communication

- Understanding of web technology and cable setup

- Reliability in terms of attendance and timing

- Flexible for 24x7 shifts

- Should not have any commitments – part time courses, tuitions, etc. that hamper work performance

Preferred Qualifications

- Basic knowledge of excel

- Experience in troubleshooting related process

- Ability to analyse information and evaluate results to choose the best solution and solve problems

- Good documentation skills

Job Types: Full-time, Fresher

Salary: ₹10,540.32 - ₹21,153.85 per month

Benefits:

  • Food provided

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Schedule:

  • Day shift
  • Morning shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Education:

  • Master's (Preferred)

Experience:

  • Technical support: 1 year (Preferred)
  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Ability to Commute:

  • Chandigarh, Chandigarh (Required)

Ability to Relocate:

  • Chandigarh, Chandigarh: Relocate before starting work (Required)
  • Pay

    ₹10,540.32 - ₹21,153.85 a month

    Job type

    Fresher

    Full-time

    Shift and schedule

    Morning shift

    Night shift

    Rotational shift

    Day shift

    Benefits & Perks

    Food provided

     

Journey