After Sales Executive

Job Overview

Job Summary: We are seeking a dedicated After Sales Executive to join our dynamic team. The ideal candidate should be a graduate with 0 to 2 years of experience in after-sales support or customer service. This role involves ensuring customer satisfaction by addressing their queries and issues post-purchase, maintaining positive customer relationships, and coordinating with internal teams to resolve any concerns. This is an excellent opportunity for individuals who are passionate about customer service and looking to grow their careers in any industry.

• Provide prompt and efficient after-sales support to customers
• Address customer inquiries and resolve issues in a timely manner
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure their satisfaction and encourage repeat business
• Collaborate with internal teams to address and resolve customer concerns
• Prepare reports on customer feedback and after-sales activities
• Assist in developing and implementing after-sales policies and procedures
• Ensure compliance with company standards and practices in customer service