Techinal Support Engineer

Job Overview

Skills

Technical Skills: Strong understanding of computer systems, operating systems (Windows, Linux, macOS), networking fundamentals, and common enterprise applications. Ability to work with diagnostic tools, remote support software, and ticketing systems.

Troubleshooting: Expertise in identifying, analyzing, and resolving technical issues efficiently. Ability to perform root cause analysis and implement permanent solutions.

Excellent Communication Skills: Ability to clearly explain technical concepts to non-technical users, both verbally and in writing. Strong documentation skills for creating knowledge base articles and reports.

Customer Service: A customer-first mindset with the ability to remain calm under pressure, handle escalations professionally, and ensure high satisfaction levels.

Problem Solving: Analytical thinking to quickly assess issues, prioritize tasks, and deliver effective solutions.

Teamwork: Ability to collaborate with cross-functional teams including developers, QA, and product managers to resolve complex issues and improve processes.

Qualifications

Education: At least a Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or a related field.

Experience: Prior experience in technical support, IT helpdesk, or similar roles is highly desirable.

Certifications (Preferred): CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), or equivalent.

Additional Knowledge: Familiarity with scripting languages (Python, PowerShell), databases (SQL), and cloud platforms (AWS, Azure) is a plus.