CUSTOMER SUPPORT EXECUTIVE Full-time

Genxlead Solutions Private Limited

Posted By : Genxlead Solutions Private Limited

Chennai, Tamil Nadu (5)Hosur, Tamil Nadu (5)

Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts.

Manage large inbound calls.

Provide accurate, valid and complete information by using the right methods/tools.

Follow communication procedures, guidelines and policies.

Take an extra mile to engage customers.Strong phone contact handling skills and active listening.

Ability to multi-task, prioritizes, and manages time effectively.

Customer orientation and ability to adapt/respond to different types of characters. Proven customer support experience is added advantage.
 

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Communications and Media
  • Complex Problem Solving
  • Computers and Electronics
  • Coordination
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematics
  • Monitoring
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Sales and Marketing
  • Selective Attention
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Writing
  • Written Comprehension
  • Written Expression

Any Graduate

  • Any graduate

  • PF
  • ESI
  • Insurance

Journey