Disbursal Account Manager Full-time

Geetha Technology Solutions private Ltd

Posted By : Geetha Technology Solutions private Ltd

Bengaluru, Karnataka (2)

  • Candidate with Inbound and outbound voice experience in disbursal operations with banking and lending industry.
  • Explaining and convincing the customers about the benefits and offers related to the financial products like Personal Loans & Insurance.
  • Understanding the needs of customer and helping the customer to complete the loan process and in collecting required information.
  • Convincing the customers on submitting financial documents & statements involved procuring Personal Loans in a timely manner.
  • Ability to make customers understand about various Repayment setup (NACH/E-NACH) methods & guide them on the same.
  • Convincing the customers on submitting KYC documents & any additional documents as required by Credit/Risk functions.
  • Pitching & cross selling of Insurance products to customers by explaining the benefits and processes involved in insurance activation.
  • Verifying all submitted documents and details and guiding the customers throughout the process.
  • Following up with prospects and engaging them multiple times to fulfill their financial needs
  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
  • Ability to maintain composure in critical situations & deliver target-oriented results

Attributes we are looking for:

  • 1+ years of work experience in telesales and relationship manager role with financial service based company.
  • Strong interpersonal and communication skills with the ability to communicate & convince effectively to a wide range of Customer base.
  • Comfortable with flexible shifts.
  • Ability to converse in multi-languages – English & Hindi is a must
  • Time management, Decision-making ability, professionalism, Negotiation and convincing skills.
  • Focused on Quality & Target driven approach.
  • Fin-tech Startup experience is an added advantage.
  • Knowledge on Loan Process and Products.
  • Knowledge on insurance products & processes.

Role Specific Skills
  • Active Listening
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Problem Sensitivity
  • Reading Comprehension
  • Selective Attention
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Telecommunications
  • Written Comprehension
  • Written Expression

Any Graduate