Technical Support Executive

Job Overview

Job description:

Support Executives for software having sound computer knowledge and willing to learn

can apply.

Qualifications:

BBA, BCA, BCOM, B.SC(Computer Science)( Fresher with sound computer

knowledge and willing to work hard can also apply.

Responsibilities:

 Understanding the products and services provided by the company.

 Supporting the customer through an email ticketing system and phone calls.

 Resolving customer complaints and queries.

 Providing detailed information to customers.

 Maintaining records of each phone call for future reference.

 Offering exceptional customer service and satisfaction.

 Following up with customers for any further information.

 Taking feedback from the customers.

 Contributing the work to the company’s knowledge base.

 Maintaining a healthy relationship with the clients.

Requirements:

 Bachelor’s degree in Business Administration or a related field.

 1+ years of experience working as a Customer Support Executive or a similar

position in the Customer Service department.

 Exceptional verbal and written communication skills.

 Understanding and working knowledge of Customer Relationship

 Phenomenal conflict-resolution skills.

 Good problem-solving abilities.

 A customer-oriented individual.

 Ability to meet deadlines and prioritize tasks.

 Outstanding interpersonal and organizational skills.

 Excellent phone etiquette and active listening abilities.

 A quick learner and exceptional ability to make decisions.