Job Description:

 Troubleshoot a variety oftechnical and non-technical issues that customers experience with their webhosting plans and services.

 Provide technicalsupport for level-one escalation issues via the help desk.

 Should multitask and meet specific goals set by supervisors and the managers.

Eligibility Criteria:

 Excellent written and verbal communication skills in the English language

 Ability to work well with a team in a fast-paced, constantly changing environment

 Outstanding customer service skills and a dedication to provide a great customer service

 Reliable to work in rotational shifts and to complete work as per expectations.

 Ability to multitask and meet specific goals set by supervisors and management.

Attributes:

 Graduates with a BE, BTech, BCA, BSc IT, BSc CS, MCA& MSc

 Excellent in English communication, Verbal & Written

 Strong in Logical thinking and Learning Skills

 Minimum Typing speed 35wpm & good in Keyboard

 ShortcutsAble to handle 3 chats at a time

 Knowledge on web hosting is an added advantage

 Flexible to work - 24/7 - Rotational shifts including night shift