Technical Support Nonvoice Full-Time

GLOWTOUCH TECHNOLOGIES PRIVATE LIMITED

Posted By : GLOWTOUCH TECHNOLOGIES PRIVATE LIMITED

Mangaluru(Mangalore), Karnataka (200)

Role : Technical Support : Providing back end support to customers through chat and email .  Troubleshooting technical issues relating to websites

Work location: Mangalore

Expectation from the role:

   ·         Excellent written and verbal communication in the English language.

   ·         Ability to work well with a team in a fast-paced, constantly changing environment

   ·         Outstanding customer service skills and  dedication to provide a great customer service

   ·         Ready to work in rotational shifts and to complete work as per expectations.

   ·         Ability to multitask and meet specific goals set by supervisors and management.

Role Specific Skills
  • Active Learning
  • Active Listening
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Engineering and Technology
  • English Language
  • Finger Dexterity
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Public Safety and Security
  • Reading Comprehension
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Telecommunications
  • Writing
  • Written Comprehension
  • Written Expression

Bachelor of Computer Applications (B.C.A) - Any Specialization

Bachelor of Engineering (B.E) - Any Specialization

Bachelor of Technology (B.Tech) - Any Specialization

Master of Computer Applications (M.C.A) - Computer Science

Master of Computer Applications (M.C.A) - Information Technology

  1. Excellent Written English communication
  2. Typing Speed of 25 wpm 
  3. Reday to work in rotational shifts
  4. Work Location: Mangalore 
  5. Age less than 28

Journey

  • PF
  • ESI
  • Transport