Technical Support Full-time

GLOWTOUCH TECHNOLOGIES PRIVATE LIMITED

Posted By : GLOWTOUCH TECHNOLOGIES PRIVATE LIMITED

Mangaluru(Mangalore), Karnataka (8)

Job Description:

    · Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.

     · Provide technical support for level-one escalation issues via the help desk.

     · Should multitask and meet specific goals set by supervisors and the managers.

 Eligibility Criteria:

     · Excellent written and verbal communication skills in the English language

     · Ability to work well with a team in a fast-paced, constantly changing environment

     · Outstanding customer service skills and a dedication to provide a great customer service

     · Reliable to work in rotational shifts and to complete work as per expectations.

     · Ability to multitask and meet specific goals set by supervisors and management.

Attributes:

       Graduates with a BE, BTech, BCA, BSc IT, BSc CS, MCA & MSc

       Excellent in English communication, Verbal & Written

       Strong in Logical thinking and Learning Skills

       Minimum Typing speed 35wpm & good in Keyboard Shortcuts

        Able to handle 3 chats at a time

        Knowledge on web hosting is an added advantage

        Flexible to work - 24/7 - Rotational shifts including night shifts

 

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Journey