Job Description:

    · Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.

     · Provide technical support for level-one escalation issues via the help desk.

     · Should multitask and meet specific goals set by supervisors and the managers.

 Eligibility Criteria:

     · Excellent written and verbal communication skills in the English language

     · Ability to work well with a team in a fast-paced, constantly changing environment

     · Outstanding customer service skills and a dedication to provide a great customer service

     · Reliable to work in rotational shifts and to complete work as per expectations.

     · Ability to multitask and meet specific goals set by supervisors and management.

Attributes:

       Graduates with a BE, BTech, BCA, BSc IT, BSc CS, MCA & MSc

       Excellent in English communication, Verbal & Written

       Strong in Logical thinking and Learning Skills

       Minimum Typing speed 35wpm & good in Keyboard Shortcuts

        Able to handle 3 chats at a time

        Knowledge on web hosting is an added advantage

        Flexible to work - 24/7 - Rotational shifts including night shifts