After Sales ExecutiveFull-time

Job Summary: We are seeking a dedicated and proactive After Sales Executive to join our dynamic team. The ideal candidate should be a graduate with 0 to 2 years of experience in after-sales services. This role involves ensuring customer satisfaction and addressing post-purchase concerns, providing an excellent opportunity to develop customer service skills in a supportive work environment.

• Handle customer inquiries and resolve issues related to post-sales services
• Follow up with clients to ensure satisfaction with products and services
• Coordinate with internal teams to address and resolve customer complaints
• Maintain detailed records of customer interactions and transactions
• Provide feedback and suggestions to improve after-sales processes
• Conduct regular customer surveys to gather insights for service improvement
• Assist in the development and implementation of customer retention strategies