Customer care executive Full-time
Fruges IT Services India Pvt Ltd
Posted By : Fruges IT Services India Pvt Ltd
Hyderabad, Telangana (200)
Designation :Customer care executive
Salary : 16000 Take home (2.3 Lpa)
Location: Nanakaramguda
Shift: Rotational night shift and rotational week off
Two way cab and incentives upto 5k
Job Descripton:
Job Summary: As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal is to ensure customer satisfaction by addressing inquiries, resolving issues, and maintaining a positive, helpful attitude.
Role Specific Skills
- Active Listening
- Clerical
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- English Language
- Inductive Reasoning
- Information Ordering
- Near Vision
- Oral Comprehension
- Oral Expression
- Persuasion
- Problem Sensitivity
- Reading Comprehension
- Service Orientation
- Speaking
- Speech Clarity
- Speech Recognition
- Written Comprehension
- Written Expression
Any Graduate
Responsibilities:
- Respond ly to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Identify and assess customers' needs, handling and resolving complaints efficiently.
- Provide accurate, valid, and complete information to customers regarding products, services, and company policies.
- Escalate unresolved issues to the appropriate department for further investigation and resolution.
- Keep records of customer interactions, transactions, inquiries, and complaints.
- Collaborate with internal teams to improve customer experience and service processes.
- Follow communication procedures, guidelines, and policies.