Job description

• To handle customer queries & complaints over call

• To ensure customer satisfaction • Proactive information’s & solutions providing to customer

• Escalate the customer grievances to the floor supervisor

• Handle critical situations and to ensure appropriate solutions to the customer on first go

• To Adhere to applicable standard operating procedures

Required Candidate profile

• Min. 6 months of Call center Experience – On Paper

• Should be proficient in Typing (Min. 30 WPM / 90% Accuracy)

• Undergraduate / Graduates can apply

• Excellent English & Hindi Communication skill

• Candidates with TAMIL / Malayalam / Telugu proficiency will be an added advantage

• Rotational Shifts (24*7) including night shift – NO CAB / No night Shift for Girls