Advisor - Client Solutions - Experienced Full-time



Hyderabad, Telangana (3)

JOB DESCRIPTION: Advisor, Client Solutions, Client Solutions

ABOUT FACTSET: FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry[1]leading suppliers into a single powerful information system.


 We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe. Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.


Client & User Support is an industry-leading and award-winning client service team starting in Hyderabad, focusing on people with a specialized knowledge of a select group of sophisticated software and product offerings. Initially, you will be tasked with supporting a wide variety of clients using the FactSet workstation, which will give you the advantage of gaining knowledge and experience working with the different products clients use to obtain and analyze financial information. The team is composed of self-motivated individuals who thrive in a highly collaborative environment and enjoy the challenge of independence, responsibility, and problem solving.

 Job Responsibilities:

· Answering client questions globally through expert telephone, email, instant message, and proprietary communication channels.

· Support FactSet applications

· Create custom FactSet models and screens.

· Solve complex financial queries.

 · A proficient understanding of the FactSet Workstation, the content clients consume through FactSet and Microsoft Excel

· Follow procedures for maintaining the highest level of quality support for all FactSet clients.

· Share ideas and promote suggestions for improvement of workflows.

· Cooperate and liaise with other FactSet groups, including Client Solutions, Sales, and Product Development

· Meet targets and goalsset by exhibiting motivation and high performance.

· Attend internal meetings and training sessions and complete projects as requested.

 · Keep up to date with the market we are operating in, including our products and competitors.

· Progress is reviewed informally on a monthly basis, followed by formal 6 month and yearly reviews as per FactSet procedure.

· All FactSet policies can be found on-line at MyRewards@FactSet

· It is the employee’s responsibility to keep updated with any changes made to them.

Job Requirements:

· MBA into Finance for freshers & Experienced / or BBA into Finance (only if Experienced)

 · English spoken fluently.

· Strong analytical and problem-solving skills as well as experience in advanced web-searching

· Genuine interest or experience in financial markets

· Excellent communication and interpersonal skills

· Ability to work independently using creative thinking without extensive direction.

 · Strong work ethic and highly self-motivated Diversity

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

Returning from a break? We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career.

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Communications and Media
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Economics and Accounting
  • English Language
  • Flexibility of Closure
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Law and Government
  • Mathematical Reasoning
  • Mathematics
  • Monitoring
  • Near Vision
  • Number Facility
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Reading Comprehension
  • Sales and Marketing
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Writing
  • Written Comprehension
  • Written Expression

Bachelor of Business Administration (B.B.A) - Finance & Accounts

Bachelor of Business Administration (B.B.A) - Financial Services

Bachelor of Commerce (B.Com) - Accounting & Finance

Bachelor of Commerce (B.Com) - Finance

Master of Business Administration (MBA) - Fintech

Master of Business Administration (MBA) - International Finance

MBA - Finance or if experienced