International Customer Service Full-time

Excelligent Marketing Solutions Pvt Ltd

Posted By : Excelligent Marketing Solutions Pvt Ltd

Pune, Maharashtra (5)

Profiles Eligibility :

.               1 year of experience in International inbound process - Voice

support [ US ]

.               They must have handled B2C customers

.               Must have good knowledge in US Billing process

.               Good Communication Skills in English

 

Roles and Responsibilities:

.               Resolving billing issues using query solving techniques and

providing clear and concise information.

.               Reviewing account information and answering questions about billing

or services.

 

Perks and Benefits / Shift timings :

.               Cab Facility both ways [ Pick up and drop within 25 kms Transport

radius]

.               Health insurance

.               Immense Growth Opportunities

.               5 days working and 2 days rotational week off - US shift timings

 

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Journey