Customer Relationship Executive - Freshers


Excell Autovista

Posted By : Excell Autovista

Pune, Maharashtra (4)

Customer Relation Executive (CRE) 

to be responsible for making outbound calls on a daily basis using data provided. To work closely with the Customer care manager and Service team to ensure leads are generated within various business sectors. To convert the calls to new business leads. You will be responsible for fostering positive relationships with clients, ensuring their needs are met.

Is designed to improve customer satisfaction, streamline operations, and increase sales and profitability. In the automotive industry, CRM plays a pivotal role by helping companies build and maintain strong, lasting relationships with their customers.

• Service remember calling
• Take an Appointment for Serving Vehicle
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Empathy, communication, adaptability, efficiency, relationship building, problem-solving, product knowledge, and digital literacy
• A customer service team's underlying focus is on problem solving in the short term. Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
Roles and Responsibilities
• Adherence to process to ensure high quality and customer service
• First call resolution
• Scheduling test remotely via phone
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating of various logs like escalation log, complaint tracker etc.

• Ensuring data security - proprietary data of customers

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate