Customer onboarding & Success executive

Full-time

EFFICACY ACCOUNT MANAGEMENT SOLUTIONS PVT LTD

Posted By : EFFICACY ACCOUNT MANAGEMENT SOLUTIONS PVT LTD

Bengaluru, Karnataka (8)

Customer Onboarding & Success Executive

Location: Bangalore

Experience: 0 - 5 years FMCG (Mandatory), 1+ years could also suffice

Job Description:

As a Customer Onboarding & Success Executive at Vigo Distribution & Retail, you will play a pivotal role in acquiring and nurturing retail outlets and customers within our platform. Your responsibilities will include:

  • Acquiring new retail outlets/customers and managing the onboarding processes.
  • Activating new retail outlets/customers through impactful conversations.
  • Ensuring continuous engagement by encouraging app updates and frequent transactions.
  • Building and maintaining strong relationships with assigned retail outlets/customers to drive product adoption, retention, and satisfaction.
  • Resolving customer issues and escalations ly and effectively.
  • Advocating for customer needs and collaborating cross-functionally to address them.
  • Identifying opportunities to enhance customer engagement and business growth.

    Skills:

  • Should have good communication skills
  • 12-24 months of experience in retail outlet onboarding and activation (face-to-face role).
  • Proficiency in Kannada language to effectively communicate with regional customers.
  • A proactive attitude and a willingness to work hands-on in a startup environment.
  • Passion for the FMCG industry and customer success.
  • Strong problem-solving skills and a bias for action.
  • Ability to collaborate effectively across teams to address customer issues.

    Benefits : TA/DA, PF

    Qualification: Any degree

    Experience: 0 - 6 years of experience

    Gender : Male

    Age: 18-35

    Shift: Flexible ( General )

     

    Work Location: Bangalore

    CONTACT NUMBER- 7338842580

Role Specific Skills
  • Active Listening
  • Administration and Management
  • Clerical
  • Critical Thinking
  • Customer and Personal Service
  • English Language
  • Mathematics
  • Negotiation
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Sales and Marketing
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition

Any Graduate

We are a leading outsourcing services company, specializing in staffing, in-plant logistics operations, and quality inspection services. We help businesses to focus on their core business areas by outsourcing their transactional work to us. Staffing Services: We have expertise in providing the right talent for businesses to grow their business. We have strong sourcing and deployment capabilities for the blue-collar workforce, temp staffing, and white-collar staffing solutions. In-Plant Logistics operations: We provide complete outsourcing solutions to efficiently manage your In-plant logistics operations from RM stores management, Line Feeding, and FG warehouse Management. Quality Inspection Services: Efficacy's in-process and pre-shipment inspections identify problems leading to fewer defects. Third-party inspection services with a robust system to achieve no defects reaching the end customer. We understand the business needs of our customers and work with them as a strategic partner to achieve their business goals. From recruiting to deploying and taking complete ownership of the deliverables, we can be your single partner for all your day-to-day business transactions.

Journey