Executive - Helpdesk Support Full-time
DotPe Private Limited
Posted By : DotPe Private Limited
Gurugram, Haryana (10)
About the company : DotPe
Dotpe is India’s fastest growing technology startup, where we are helping merchants in digital transformation through Online Store, QR Solutions, POS etc.
Our solutions include:-
1) Online Stores (Digital Showroom) where we are helping merchants in creating Website,Themes, Domains & Online Catalogs.
2) QR Solutions (allowing SCAN-ORDER-PAY) which includes QR Based Ordering, Digital Catalog, Receipt & Invoicing etc.
3) POS solutions (Rista-Billing software) for Restaurants & Retail. Our other tools include Payments Integrations, Marketplace Integrations, Deliveries etc.
In a span of 2 years the company has empowered 8 Mn+ merchants across various categories to go online with their businesses. The company digitally powers the entire customer journey - ordering, payments, and delivery solutions for 30,000+ restaurants and food courts.
We had our Series B funding in September 2022. Our investors include Google, PayU, Infoedge, Temasek.
- Anybody with a technical bend of mind having good communication & analytical skills.
- Someone who enjoys multitasking and can address customer issues real time.
- The main role of the DotPe & Rista helpline and helpdesk is to provide technical support and resolve issues over the calls and emails in real-time.
- The role requires deeper knowledge of the software we provide (POS) and good analytical skills.
- We have to understand the situation and act accordingly to provide resolutions quickly as their business depends upon our Point of Sale software.
What we are looking for:-
1. We prefer candidates from any tech background however, not a set criteria.
2. Should be comfortable in the Client Facing Role.
3. Should be comfortable working from the Office.
4. Email writing has to be good.
Job location – Gurugram (Work from office only)
6 days working
Role Specific Skills
- Active Listening
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- English Language
- Inductive Reasoning
- Information Ordering
- Near Vision
- Oral Comprehension
- Oral Expression
- Problem Sensitivity
- Reading Comprehension
- Service Orientation
- Speech Clarity
- Speech Recognition
- Written Comprehension
- Written Expression
Any fresher or professional with exceptional problem solving attitude and strong communication skills who would be ready to work from office in Gurgaon is suitable for the role.