About the company : DotPe

Dotpe is India’s fastest growing technology startup, where we are helping merchants in digital transformation through Online Store, QR Solutions, POS etc.

Our solutions include:-

 1) Online Stores (Digital Showroom) where we are helping merchants in creating Website,Themes, Domains & Online Catalogs.

 2) QR Solutions (allowing SCAN-ORDER-PAY) which includes QR Based Ordering, Digital Catalog, Receipt & Invoicing etc. 

3) POS solutions (Rista-Billing software) for Restaurants & Retail. Our other tools include Payments Integrations, Marketplace Integrations, Deliveries etc.

In a span of 2 years the company has empowered 8 Mn+ merchants across various categories to go online with their businesses. The company digitally powers the entire customer journey - ordering, payments, and delivery solutions for 30,000+ restaurants and food courts.

We had our Series B funding in September 2022. Our investors include Google, PayU, Infoedge, Temasek. 

https://dotpe.in/

Helpdesk Associate

• Anybody with a technical bend of mind having good communication & analytical skills.
• Someone who enjoys multitasking and can address customer issues real time.
• The main role of the DotPe & Rista helpline and helpdesk is to provide technical support and resolve issues over the calls and emails in real-time.
• The role requires deeper knowledge of the software we provide (POS) and good analytical skills.
• We have to understand the situation and act accordingly to provide resolutions quickly as their business depends upon our Point of Sale software.

What we are looking for:-

1. We prefer candidates from any tech background however, not a set criteria.

2. Should be comfortable in the Client Facing Role.

3. Should be comfortable working from the Office.

4. Email writing has to be good.

 

Job location – Gurugram (Work from office only)

6 days working  

Rotational shifts