Executive - Helpdesk Support Full-time

DotPe Private Limited

Posted By : DotPe Private Limited

Gurugram, Haryana (10)

About the company : DotPe

Dotpe is India’s fastest growing technology startup, where we are helping merchants in digital transformation through Online Store, QR Solutions, POS etc.

Our solutions include:-

 1) Online Stores (Digital Showroom) where we are helping merchants in creating Website,Themes, Domains & Online Catalogs.

 2) QR Solutions (allowing SCAN-ORDER-PAY) which includes QR Based Ordering, Digital Catalog, Receipt & Invoicing etc. 

3) POS solutions (Rista-Billing software) for Restaurants & Retail. Our other tools include Payments Integrations, Marketplace Integrations, Deliveries etc.

In a span of 2 years the company has empowered 8 Mn+ merchants across various categories to go online with their businesses. The company digitally powers the entire customer journey - ordering, payments, and delivery solutions for 30,000+ restaurants and food courts.

We had our Series B funding in September 2022. Our investors include Google, PayU, Infoedge, Temasek. 


Helpdesk Associate

  • Anybody with a technical bend of mind having good communication & analytical skills.
  • Someone who enjoys multitasking and can address customer issues real time.
  • The main role of the DotPe & Rista helpline and helpdesk is to provide technical support and resolve issues over the calls and emails in real-time.
  • The role requires deeper knowledge of the software we provide (POS) and good analytical skills.
  • We have to understand the situation and act accordingly to provide resolutions quickly as their business depends upon our Point of Sale software.

What we are looking for:-

1. We prefer candidates from any tech background however, not a set criteria.

2. Should be comfortable in the Client Facing Role.

3. Should be comfortable working from the Office.

4. Email writing has to be good.


Job location – Gurugram (Work from office only)

6 days working  

Rotational shifts

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Any fresher or professional with exceptional problem solving attitude and strong communication skills who would be ready to work from office in Gurgaon is suitable for the role.

  • PF
  • Mediclaim
  • Gratuity