Broad Responsibilities / Major Deliverables:

• Handling outbound calls, emails, and chats
• Make outbound calls to potential clients to introduce our services.
• Strong understanding of sales performance metrics and the ability to leverage data insights to drive decision-making.
• Listening to and understanding customer requirements
• Provide information about our services, pricing, and any ongoing promotions
• Providing product/service details and benefits to customers
• Delivering end-to-end solutions
• Asking the right questions – probing and prompting where necessary
• Timely and accurately capturing all information provided by the customer
• Following up with brands as per the escalation matrix until closure
• Staying up to date with knowledge of products, processes, and services offered by the client
• Ensuring full adherence to all quality parameters and SOPs
• Cooperating with team members, SMEs, and team leaders
• Ensuring 100% adherence to the schedule
• Escalating calls to the team leader/manager, where necessary
• Handling irate or demanding customers tactfully
  Languages: 
• Hindi, Telugu & English
  Employee Benefits:
• - Health insurance
• - Good work-life balance